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If there are issues with the display or operation of the page

Updated

Common Issues

  • Layout is broken
  • Page is not displaying correctly
  • Unable to log in
  • Unable to post content
  • Slow performance

If you encounter any of the above issues while using Charaforio, please check the following steps:

  1. Check your browser version

    Ensure your browser is up to date.

  2. Check the status of your device

    Make sure there are no issues with your device and that it has enough processing capacity.
    Please ensure that the time settings are correct. If they are not accurate, adjust them to match the current time.

  3. Specific troubleshooting steps

For PC Users:

  • Restart your browser
  • Restart your device (turn it off and on again)
  • Log out of Charaforio and log back in
  • Close other applications if multiple are running
  • Clear cache, cookies, and other temporary files (be careful not to delete bookmarks)
  • Disable or uninstall browser extensions and add-ons
  • Enable referer (referrer) in browser settings
  • Review and temporarily disable security settings such as antivirus software
  • Disable content blockers (e.g., ad blockers)
  • Allow JavaScript to run

For Mobile Users:

In addition to the steps for PC users, check the following:

  • Verify that the page displays correctly over a Wi-Fi connection and check with your carrier’s support if there is any filtering

For Users on Wi-Fi or Wired Connections:

  • Connect to a different internet connection with a better connection environment
  • Reconnect to the network or Wi-Fi
  • Turn airplane mode on and off to reset the connection
  • Restart your router
  • Unplug and replug wired cables

For Users on Mobile Data:

  • Ensure the connection is stable
  • Turn mobile data on and off to reset the connection
  • Check with your carrier’s support if data speed restrictions are causing the issue

If the issue persists after checking the above steps, it may be due to heavy traffic on Charaforio. Please try accessing again after more than an hour.

If the problem continues after a certain time, please fill out the necessary information in the following [Contact Template] and contact us through the inquiry form.

[Contact Template]

  • Charaforio ID:
  • Details of the issue:
  • Steps taken from the above 1-3:
  • Date and time the issue occurred: Month Day Hour Minute
  • URL of the problematic page:
  • Screenshot of the problematic page:
  • Steps leading up to the issue:
  • Internet connection environment: [Wired] [Wi-Fi] [Mobile Data]
  • Device used during the issue: [PC] [Smartphone] [Tablet]
  • Device OS: [macOS] [Windows] [iOS] [Android]
  • Does the issue occur on other devices: [Yes] [No] [Do not have another device]
  • Browser used during the issue: [Google Chrome] [Safari] [Microsoft Edge] [Other]
  • Browser version:

Please note that depending on the content of your inquiry, it may take some time to respond or we may not be able to respond. Thank you for your understanding.

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